FAQs

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@natuvix.com.

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

Click top Right side of the header on Icon "login/register" then click on register put your personal details there and Verify your email Account.
Yes we are offering Secure payment through shopify payment and PayPal
No, we are not offering Free returns, for More information you can check Return policy here
While our packers are pretty great at getting your order together, very rarely they may leave an item out from the order. If this happens, please just reach out to us at info@natuvix.com and we can get this sorted for you. If this happens, we will require a photo of what you received for verification purposes
If after placing your order you realize you’ve made a mistake or no longer want the order, then we can process a cancellation within 24 hours of the order being placed. Please reach out to us at info@natuvix.com and provided it’s within 24 hours and the order hasn’t shipped, we should be able to cancel your order and process a refund for you. Once your order has been shipped it is too late to cancel your order.
If we still haven't managed to answer your question please feel free to contact us and we'll get back to you as soon as possible.